Privacy Policy | White Goods Guy Appliance Repair

Last updated: 27 May 2026

1. Introduction

This privacy policy explains how thewhitegoodsguy.co.uk collects and uses your personal data. This website is owned and operated by a sole trader based in the United Kingdom. We act as the data controller for the information you provide.

2. Information We Collect

We only collect the minimum information necessary to provide our services. This includes:

Contact details: Name, email address, phone number, and address provided via our contact form.
Service data: Details about your appliance issue and service history.
Technical data: IP address and cookies used to improve website functionality.

3. How We Use Your Information

We use your personal data to run our business efficiently. Specifically, we use it to:

Book repair appointments.
Provide quotes and invoices.
Contact you regarding your repair.
Process payments for services rendered.
Comply with UK tax and accounting laws.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:

Contract: To fulfill a service you have requested from us.
Legal Obligation: To keep financial records for HM Revenue and Customs (HMRC).
Legitimate Interests: To reply to messages sent through our website contact form.

5. Sharing Your Data

We never sell your data. We only share information with trusted third parties to run our business:

Payment processors: PayPal, when used to safely handle online transactions.
Accounting software: To generate invoices and manage UK tax returns.
Subcontractors: Only if another engineer is explicitly required to fulfill your repair.

6. Data Retention

We keep your personal information for as long as necessary.

Invoices and tax records: Kept for 5 years after the 31 January submission deadline of the relevant tax year to comply with HMRC rules.
General enquiries: Kept for 12 months if no booking is made.

7. Your Rights

Under UK data protection law, you have specific rights regarding your data:

Access: You can request a copy of the data we hold about you.
Correction: You can ask us to fix inaccurate information.
Erasure: You can ask us to delete your data, provided it does not conflict with our legal tax obligations.
Restriction: You can ask us to limit how we use your data.

8. How to Contact Us

If you have any questions about this policy or want to exercise your rights, contact the site owner directly:

Email: whitegoodsguyuk@gmail.com
Phone: 07958626261

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we use your data.